Yesterday, we introduced the idea of creating a culture in both our personal lives and in our organizations, and we talked about how doing so is actually more important than perfecting our mission statement or casting the vision for what we hope to accomplish. In fact, as my friend Sam Chan said, “Culture eats vision for lunch.” But what creates the kind of environment that leads to happiness and productivity? While we’ll address some of these issues in the coming days, it’s helpful to consider a couple of “real life” examples. First of all, who doesn’t love going to Chick-fil-A? Besides the food, there’s something so pleasant and friendly about a visit to this fast food establishment that it’s hard to leave unhappy. They’re organized, efficient, and they keep an attentive eye on their customers. Even better, regardless of what they’re dealing with, serving you is always their pleasure. Then there’s Disney. While I’ve never worked there personally, I know many people who have, and there’s a level of loyalty, cohesion, and devotion amongst their cast members that permeates the guest experience. Honestly, who doesn’t enjoy the immersive safety and warmth of being in a Disney theme park or store? This is because, while we’re not readily familiar with their mission, we can feel the positivity of their culture, and we’re both impacted and uplifted.
My friend, though you might not run an organization as large as Chick-fil-A or Disney, you have the power to create a culture of hospitality wherever you’re planted. In your home, at your workplace, or in your relationships, make it your mission to design a welcoming space for the thoughts, feelings, and desires of others. Be authentic and open, and adopt kindness, joy, and courtesy as your hallmarks. Jesus is your CEO, and because His banner over you is love, you can make that same love your guidepost as you receive and bless people in His Name.